Shipping and Returns
We typically ship orders in 1 business day. All shipping costs will be calculated at checkout.
To ship to a DPO, contact customer service at SmallBeans@TinyTents.com so that we can provide you with instructions. It's easy, we promise.
International Shipping Terms and Conditions
Duties and taxes ARE NOT included with international shipping. Orders placed with international shipping are subject to these terms and conditions.
Returns in the USA:
Tiny Tents has a standard 30-day return policy from the date of order. Returned goods must be unused and returned in the condition in which they were shipped. Returns after 30 days will not be accepted. Buyer is responsible for the cost of shipping goods back to Tiny Tents unless the item is damaged or defective upon arrival. Please email SmallBeans@TinyTents.com to schedule your return. We kindly ask for 3-5 business days upon receiving orders to process returns.
Tiny Tents has a standard 30-day return policy from the date of order. Returned goods must be unused and returned in the condition in which they were shipped. Returns after 30 days will not be accepted. Buyer is responsible for the cost of shipping goods back to Tiny Tents unless the item is damaged or defective upon arrival. Shipments rejected at customs due to customer request or refusal to pay duties are not considered to be a return. Voluntarily rejected shipments are subject to THESE TERMS.
To make a return, please email SmallBeans@TinyTents.com and include the name or order number. Upon receiving the item in the condition in which it was shipped, we will process a full refund.
Make a page with the following information and link to it through both links on the shipping and returns page info above. Links are highlighted in the information above.
By checking out with any International Shipping options on www.TinyTents.com, the Buyer agrees to the following terms and conditions:
Import duties and taxes to the destination country are the sole responsibility of the Buyer. Tiny Tents is, in no way, responsible for these costs.
2.Buyer agrees to pay duties and all import fees associated with the shipment.
3. If the buyer voluntarily refuses to accept the shipment due to the cost of import, specifically duties and/or taxes, Tiny Tents shall be allowed to withhold the shipping and fulfillment cost incurred on the order from the Buyer's refund. The refund will be processed when the return shipment has been received by Tiny Tents. If the return shipment on a voluntarily rejected order is not received, no refund is due to the Buyer.
4. On rare occasion the post office in the destination country may require the recipient to contact them to arrange delivery or pickup. In this situation the buyer agrees to make reasonable efforts to contact the post office and clear the package for delivery or make the pickup.
5. The Buyer agrees to these terms and conditions by placing an order with the International Shipping Option on www.TinyTents.com
4/1/2020 Update: USPS has received notice that various postal operators are no longer able to process or deliver international mail or services originating from the United States due to service disruptions related to the COVID-19 pandemic. As a result, the U.S. Postal Service is currently unable to accept items destined for certain countries until further notice.
As a result, Tiny Tents's Free International Shipping is temporarily unavailable for the following shipment destinations:
1. Cayman Islands
4. French Polynesia
12. New Caledonia
16. Saudi Arabia
17. South Africa
19. Sri Lanka